Returns & Refunds Policy

At Ma’noor Jewellery, we take great pride in the quality and craftsmanship of our handmade pieces. As each item is individually crafted, we ask for your understanding that slight variations are part of the charm of handmade jewellery.

📦 Returns Policy

We accept returns only in the following cases:

You received a damaged item
You received the wrong item

If your order meets the above criteria, please contact us within 3 days of delivery at Manoorjewellery@gmail.com or WhatsApp us at +44 7940 450511 with:

Your order number
Clear photos of the item(s)
A brief description of the issue

Once we review your request and approve it, we’ll provide return instructions. Items must be returned unworn, in their original condition and packaging.

🚫 Non-Returnable Items

We do not accept returns or exchanges for:

Custom or personalised items
Sale items
Items returned after the 3-day notification period

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–7 working days.
We do not cover return shipping costs unless the return is due to our error (damaged or incorrect item).

📦 Lost or Delayed Parcels

While we do our best to ensure smooth delivery, we are not responsible for delays caused by postal or courier services. Please ensure your delivery details are accurate when placing an order.

🛠 Handmade Disclaimer

Each item is carefully handmade, and small variations in colour, shape, or texture are natural. These are not considered defects and are not eligible for returns.

Contact Us

Still have questions? We’re here to help:
📧 Email: Manoorjewellery@gmail.com
📞 Phone/WhatsApp: +44 7940 450511
📲 TikTok: @manoor_jewellery
📸 Instagram: @manoorjewellery

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